Refund policy

Exchanges and Returns Policy — Casa Tropico

Final sale
Due to the nature of our pieces — often one-of-a-kind and produced in small batches by partner artists — all sales are final. We do not accept returns or exchanges for buyer's remorse.
Please review photos, descriptions, and dimensions carefully before completing your purchase. If you have any questions, reach out to us beforehand at ola@casatropico.com.

Damaged or defective items
The one exception: if your item arrives damaged or defective, we'll make it right. Email us at ola@casatropico.com within 48 hours of delivery with your order number, photos of the damage (including the packaging), and a short unboxing video.

Once we review your claim, we'll email you to confirm whether it's approved. If approved, we'll offer a replacement (subject to availability) or a refund to your original payment method.

We reserve the right to request the item be returned to us for inspection before issuing a refund or replacement.

Gift cards
Gift cards are not eligible for refunds.